Questions & Answers
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Shopping Information
Q1: How can I place an order on your website?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the instructions to enter your details and complete payment.
Q2: Do I need to create an account to shop?
A: You can shop as a guest, but creating an account allows you to track orders, save your details, and enjoy a faster checkout experience.
Q3: What payment methods do you accept?
A: We accept multiple payment options including Cash on Delivery (COD), debit/credit cards, bank transfers, and digital wallets.
Q4: How long will it take to receive my order?
A: Orders are usually delivered within 2–4 working days, depending on your location. Fast delivery options are also available.
Q5: Do you offer international shipping?
A: Currently, we deliver within Pakistan only. However, we are working on expanding our services to international customers.
Q6: How can I track my order?
A: Once your order is dispatched, you will receive a tracking ID via SMS or email, which you can use to track your package online.
Q7: Can I change or cancel my order after placing it?
A: Yes, orders can be changed or canceled within 12 hours of placing them. Please contact our customer support team immediately for assistance.
Q8: What if the product I want is out of stock?
A: If a product is out of stock, you can join our waitlist or request to be notified when it becomes available again.
Q9: Do you charge extra for delivery?
A: Delivery charges vary depending on your location and order size. Free delivery is offered on orders above a certain amount.
Q10: What should I do if I face issues while shopping online?
A: Our customer support team is available to assist you. You can reach us via phone, email, or live chat for quick support.
Payment Information
Q1: What payment methods do you accept?
A: We accept Cash on Delivery (COD), debit/credit cards, bank transfers, and trusted digital wallet services.
Q2: Is Cash on Delivery (COD) available?
A: Yes, COD is available across Pakistan for your convenience.
Q3: Is it safe to pay online on your website?
A: Absolutely. All online transactions are secured through encrypted payment gateways to ensure your safety and privacy.
Q4: Do you accept international cards?
A: Currently, we only accept local payment methods within Pakistan. We are working to introduce international card options soon.
Q5: Can I pay in installments?
A: At the moment, we do not offer installment plans. All payments need to be made in full at the time of purchase.
Q6: What should I do if my payment fails?
A: If your payment fails, please retry or choose an alternative method. If the issue continues, contact our customer support team for assistance.
Q7: Will I receive an invoice for my purchase?
A: Yes, once your order is confirmed, a digital invoice will be sent to your email or provided with your package.
Q8: Do you charge any hidden fees on payments?
A: No, we do not charge any hidden fees. The amount you see at checkout is the final amount to be paid.
Q9: Can I switch my payment method after placing an order?
A: In most cases, payment methods cannot be changed after the order is placed. Please choose your preferred option carefully at checkout.
Q10: What currency do you accept for payments?
A: All payments are processed in Pakistani Rupees (PKR).
Orders and Returns
Q1: How do I place an order?
A: Browse our categories, add your favorite items to the cart, and proceed to checkout. Follow the simple steps to confirm your order.
Q2: How can I track my order?
A: After confirmation, you’ll receive a tracking number via SMS or email to monitor your parcel in real-time.
Q3: How long does delivery take?
A: Orders are usually delivered within 2–5 working days, depending on your city and location.
Q4: Can I cancel my order after placing it?
A: Orders can be canceled before shipping. Once dispatched, cancellation is not possible.
Q5: What is your return policy?
A: We offer a 7-day return policy for eligible items. Products must be unused, undamaged, and returned in their original packaging.
Q6: Who pays the return shipping fee?
A: Return shipping charges are the responsibility of the customer. The delivery partner’s return fee will be deducted from your refund.
Q7: How do I request a return?
A: Contact our customer support team with your order details. We will guide you through the return process.
Q8: How long does it take to process a return?
A: Once we receive and inspect the returned product, refunds or exchanges are processed within 5–7 working days, minus applicable return charges.
Q9: Can I exchange my product instead of returning it?
A: Yes, exchanges are possible for the same product or another of equal value, subject to stock availability.
Q10: What items are not eligible for return?
A: Certain products like personal care items, discounted stock, or used/damaged goods are not eligible for return.